Extra Fee & Accessory Purchase
Non-physical items, no need to ship.
Non-physical items, non-returnable.
Valid time and price range of extended warranty:
1 year---free warranty guarantee from the purchase date.
2 years ---pay an extra fee and then you can get one more year extended warranty (Based on 1-year warranty extending to 2 years)
B-L series Ugears massage chairs: $98.99
B-M series Ugears massage chairs: $53.99
Circumstances not covered by the extended warranty service
The Safety and Maintenance Matters terms of the extended warranty service are based on the original manual instruction. At the same time, the following situations are not included in the scope of the extended warranty:
1. The users cannot disassemble the massage products without the permission of the merchant. If disassembled privately, the user himself will be responsible for it and the extended warranty service will be terminated.
2. If the user's personal reasons or other external reasons (such as pets, children, etc.) cause the surface of massage chair damaged, Internal water ingress, generally the user will bear the responsibility and the extended warranty service will be terminated.
3. Irresistible factors such as natural disasters (like fires, droughts, earthquakes, wind disasters, heavy snow, landslides, etc.) or social phenomena (like wars, turmoil, etc.) cause product damage before delivery to the customer, we will be responsible for that once confirmed the issue, If the massage chair was damaged after receiving the massage according to Irresistible factors or social phenomenon, then we feel so sorry that we shall not bear it.
After purchasing the extended warranty, will I get the document?
This extented warranty service is non-physical items, considering the environment, we will no longer provide documentation. Once paid successfully, please send us your order number with a screenshot to firstname.lastname@example.org so we can make a record for you.
How do I contact the support center if I meet any quality issue of a massage chair?
You can contact us online by livechat or call us (833) 486-846, or email us at email@example.com, Our professional customer team will respond within 24 hours.
How to calculate the 2 years extended warranty?
A 2-year extended warranty means extending your 1-year standard warranty to a 2-year warranty.