Refund Policy

Rilassa is committed to providing high quality products and finding the right massage chair for all of our clients. With this in mind, your satisfaction with both our customer service and the chair you purchase are our top priorities. This is why we are happy to provide a 30 day, 100% Money Back Guarantee*. Your new massage chair should help you reduce stress, not create more of it!

If you are dissatisfied with your purchase for any reason, or if there is a problem with your chair, please contact us to review the issue. 

To get full credit for your return, simply ensure that all items are in their original condition and packaging including the pallet it was shipped on. will inspect it when it gets back to us. Once the inspection is complete and the product and packaging are deemed to be undamaged, we will refund your money less the shipping freight. If you do not have all original packaging including the pallet, additional return charges may apply. 

Please note that if the chair you purchased has been damaged while in your possession, does not contain the original packaging, or requires any additional refurbishing once received, it could be subject to additional charges

*Customer is responsible for return shipping charges.

Questions or concerns? Don’t hesitate to email us at